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HOW
TO OBTAIN MECOA and K&B PRODUCTS
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MECOA/K&B
engines, genuine parts and accessories are available
through authorized dealers.
If you do not have a dealer near you, or if your dealer
does not carry MECOA/K&B products, you may buy direct.
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PayPal
is accepted but we will send a request for payment after
you submit your order through our shopping cart. This
will usually take a day or so. We do this because if
an item is out of stock or delayed you will be notified
before payment request is made. We don't want accept
payment before an item is ready to ship.
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| HOW
TO ORDER by phone |
1.800.FLY
MY RC (1.800.359.6972) - note that this 800
number is for orders only, not for technical
help
For Technical help and local and international calls:
626-359-6972
Note:
PHONE ORDERS MAY HAVE A SLIGHTLY HIGHER SHIPPING AND
HANDLING CHARGE THAN ONLINE ORDERS.
Phone
hours are Monday through Friday - 9:00 A.M. to 3:00
P.M. Pacific Time
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| ALTERNATIVE
ORDERING METHODS |
- You
may fax your order to 626-301-0298 (be sure
to include your return fax number and country code
if not from U.S. Also include your address, phone
and payment information)
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Mail your order to our mailing address of:
MECOA K&B Mfg -- P.O. Box 5 -- Sierra Madre, CA
91025 U.S.A.
- If
would like to pick up something at our factory Monday
through Friday - 9:00 A.M. to 4:00 P.M.
You must call first to be sure the item
is available and we can prepare it for pick up.
We are not a hobby shop, we are the actual factory.
Click here for a map to our location
- If
you are looking for a full service Hobby Store Visit
Pegasus Hobbies
in Montclair
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Shipping
and Handling within the continental US
YOU SAVE $$$ BY PLACING YOUR ORDER ONLINE!!! |
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Envelope
Pack $3.99
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Business
Size envelope for small orders of gaskets or o-rings.
No other parts allowed.
No Insurance, No Tracking. |
$5.99
FOR INTERNET ORDERS
$6.99
FOR PHONE ORDERS
This
is usually our Minimum
Shipping and Handling
Charge
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First
Class Mail with delivery confirmation & tracking.
Small parts orders up to 13 oz. NO COMPLETE ENGINES.
NO INSURANCE. If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
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$8.99
- $9.99
depending on location
FOR
INTERNET ORDERS
$9.99
- $10.99
FOR PHONE ORDERS
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Priority
Mail with delivery confirmation & tracking.
Small parts orders up to 1 pound. NO COMPLETE ENGINES.
NO INSURANCE. If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
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$8.99
- $12.99
depending
on location
FOR
INTERNET ORDERS
$9.99
- $13.99
FOR PHONE ORDERS
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Priority
Mail with delivery confirmation & tracking.
-- or -- Priority
Mail Medium FLAT RATE BOX with delivery confirmation
& tracking. 70 pound weight limit.
If it can fit in this size box 11" x 8.5"
x 5.5"
NO INSURANCE. If the post office provides delivery
confirmation, we consider the package delivered whether
or not you receive it. No paint or thinner allowed.
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$14.99-$17.99
depending
on location
FOR
INTERNET ORDERS
$15.99
- $18.99
FOR PHONE ORDERS
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Priority
Mail Large FLAT RATE BOX with delivery confirmation &
tracking. 70 pound weight limit.
If it can fit in this size box 12" x 12"
x 5.5"
NO INSURANCE. If the post office provides delivery
confirmation, we consider the package delivered whether
or not you receive it. No paint or thinner allowed. |
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$12.99
up
to 2 pounds
$16.99
over 2 pounds
FOR
INTERNET ORDERS
$13.99
- $17.99
FOR PHONE ORDERS
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This is
for all orders for parts, paints or engines, unless
noted with product. Priority Mail or UPS ground is used
at our discretion, but most likely UPS will be used.
Includes delivery confirmation & tracking.
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Estimates
only - We will Quote
$24.99 3 day
$29.99 2 day
$65.00 Next Day
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UPS
Next, 2 and 3 Day Air Service (Up to 2 pounds) No paint
or thinner allowed by air service. Exact cost will be
quoted. |
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Please
note we do not allow the use of a customers own account
(UPS/Fedex, etc.) to ship their order.
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Alaska
and Hawaii shipments are higher for complete engines
and airplanes sent by UPS.
Average
Shipping times for standard UPS ground service (business
days). Alaska & Hawaii reflects air service.

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| SHIPPING
& HANDLING to CANADA |
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$9.99
USD up to 8 oz
$12.99 USD up to 1 LB
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First Class Mail - No Insurance, No Tracking, See Note
Below * |
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$16.99
to 19.99 USD up to 2 LB
$19.99 USD over to 2 LB
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First
Class Mail - No Insurance, No Tracking, See Note Below
* |
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$29.99
to $44.99
We will email exact cost prior to shipping
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Priority Mail -- Includes Tracking and Insurance |
- Heavier
shipments of complete engines or airplanes may be
higher (your Customer Service Rep can provide exact
current cost).
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|
INTERNATIONAL
ORDERS
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| Most
other destinations around the world |
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$8.99
to $12.99 USD
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up to 8 oz First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$12.99
to $16.99 USD
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up
to 1 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$18.99
to $24.99 USD
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up
to 2 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$16.99
USD
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Size
limit Priority Mail Small Flat rate box - No Insurance,
No Tracking, See Note Below * |
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$29.99
to $34.99 USD
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up
to 1 LB Priority Mail -- Includes Tracking and Insurance |
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$34.99
to $39.99 USD
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up
to 2 LB Priority Mail -- Includes Tracking and Insurance |
- The
following information should be provided by foreign
customers who are paying with credit card:
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-
complete name (as it appears on the card)
- credit card billing address (This can not
be different from shipping address)
- telephone/fax number
FOREIGN
ORDERS MAY BE ASKED TO VERIFY AN ARBITRARY
CHARGE TO THEIR CREDIT CARD PRIOR TO ITEM
SHIPMENT TO VERIFY VALIDITY OF CREDIT CARD.
This may delay shipment a few days.
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-
We recommend Priority Mail to protect your goods against
loss or breakage which might occur in transit. If
you decide on First Class Mail, a proof of mailing
showing the package was received by our Post Office
will relieve MECOA - K&B of any liability for
lost or damaged merchandise.
- *MECOA/K&B's
only obligation for lost or damage of uninsured packages
will be to provide the customer with proof of mailing.
This confirms we did mail it at our end. You agree
to have no recourse against MECOA/K&B
if you
do not receive the package. NOTE: Since mail service
has changed from Air Mail to First Class we have had
packages take up to and over a month to reach customers.
This is not the norm but it does occur.
- Insurance
claims for loss or damage to foreign countries will
be the obligation of the customer. MECOA/K&B will
provide the customer documentation and assist with
the required procedures with the US Postal service.
Other than that the claims process is out of our control
and the responsibility of the customer. Our only obligation
for First Class Mail is proof of shipment as mentioned
above. Under no circumstances may the customer withdraw
payment in the form of a charge back if MECOA/K&B
provides them proof of shipment.
International First Class Air Mail shipping with PayPal
payment will required customer to acknowledge and agree
to a shipping agreement.
We have been in business since 1946 and are not here
to misrepresent or cheat anyone. But some customers
have abused the PayPal system and we are unable accept
this situation.
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| PAYMENT
TERMS |
- All
prices are in US Dollars. Payment must be made in
US Funds.
- Shipments
within California are subject to sales tax added to
merchandise total. Shipping and labor charges are
not taxed.
- All
major credit cards (Visa, MasterCard, Discover, American
Express) are accepted. We also accept Money Orders,
Cashiers Checks and Personal Checks. (Note that personal
checks may require clearance time).
- PayPal
is accepted but we will initiate a request for payment
after you submit your order through our shopping cart.
This will usually take a day or so. We do this because
if an item is out of stock or delayed you will be
notified before payment request is made. It is our
policy not accept payment until an item is ready to
ship.
- Sending
cash is not recommended. If you send cash,
do so at your own risk.
- Payment
is required prior to shipment. No C.O.D. or open
account orders.
- Returned
checks are subject to a $25.00 handling fee.
- Charge
backs on credit cards and PayPal are subject to a
$30.00 service fee. If you feel there is a problem
call us first. Do not dispute the charge on your credit
card or PayPal first, you have a 90 day grace period
with your credit card company and 45 days with PayPal
to dispute a charge.
- Wire
transfers are subject to a $35.00 processing fee which
should be added to your total. This is what our bank
charges us.
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| TECHNICAL
HELP |
Refer
to
FAQ (engine
operations) or our Technical
Forum
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| RETURN
POLICY |
Refer
to contact
us for information on returning merchandise
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| OWNER'S
MANUALS |
Refer
to Parts Lists and Owner's
Guides link for information.
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| WARRANTY
SERVICE |
Refer
to warranty for
information on warranty service.
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| ENGINE
REPAIR |
Refer
to repair for information
on obtaining factory service for your engine.
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| TRADE-IN
PROGRAM |
Refer
to trade-in for
information regarding our unique trade-in program
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